I’ve had Time Warner cable tv before. I’m not new to it. So when I called to have my tv, phone & internet set up with them, I never thought there would be a problem. Hah!
First of all, they sent out a subcontractor. I showed the guy where I thought the cable was coming in–in the attic. There’s all these coax cables attached to a little box, I figured that was where the cable was. So he sets about setting up the internet. Turns out that no, the cable comes in at the base of the house then goes up to the attic and back down. And the signal isn’t strong enough where I wanted the modem to get a direct connection, so I’m forced to get wireless–which I didn’t want (don’t trust it–sorry–I know I’m paranoid). Then he tells me his work order only has me getting 1 tv hookup and the internet. Well I asked for 2 tv’s. He can’t do anything about it since his work order says 2 lines. That was my 1st frustration because I’m going to have to call Time Warner to have someone come back out I guess. But before he leaves he says, “After I go you can splice the lines and do whatever you want, after I leave you can do what you want.” So I figure that’s what I’ll do–make my ex come over and splice them. Anyway, cable guy leaves, internet works, tv probably works (didn’t have a tv yet so I couldn’t try it out).
So I go up to the attic to look at my wires because my ex says if the wires are already live, I should have cable at every outlet, he didn’t know why I’d need to splice them if there were already wires going to every room. Yeah, well I know why–because the bastard subcontractor snipped each one of those lines. Like a dead octopus on the floor, big black wires sliced clean through. I was so pissed.
The cable company will not explain why the guy cut my lines. They “just don’t know why he’d do that”. Maybe so I’d have to pay a service call for someone to come back out is my guess. AARGH! I scheduled an appointment to have someone come out last Saturday. No one showed. They said they called. I have caller ID, call waiting, answering machine–I was there. No one showed. So I threatened to cancel. Apparantly they can disconnect me remotely when I bring in my modem. THEY DON’T CARE!!! But I called around and satellite is more expensive, and dammit I don’t want to switch–I feel like the devil I know is better than the one I don’t know. So I called Time Warner again today. Still no explanation for why the guy cut the lines. But I got another Saturday appt, which is what I wanted, and they’ll address the split lines (yeah, because they’re going to reconnect all of them). And I won’t get charged. I’d better not get charged. But I’m sure I probably will because I’ll have to have some new reason to call Time Warner and want to kill them.
In the meantime, my phone was dead for a day because of some hub problem in the area. Then I had to call them to reset my modem because my phone still didn’t work. And the problems I’ve had with wireless are constant. Have to hit the “repair connection” button everyday because I lose my connection at pretty regular intervals while online.
I just thought it would be easier than this. With all the competition between cable & satellite companies I thought they’d have this stuff down to an art form. Guess I was wrong.
But maybe the cable guy will be cute.